Privacy Policy

Last updated 6 July 2026

This Privacy Policy explains how Prima Nexus Sdn Bhd (Company No. 201301025649), together with the websites, platforms and services we operate ("Prima Nexus", "we", "us", "our"), collects, uses, discloses and protects personal data. We are committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2010 of Malaysia (PDPA) and other applicable laws.

By using our website, contacting us, or engaging our services, you acknowledge the practices described in this policy.

The data we collect

Website visitors

When you browse primanexus.com.my we may collect limited technical information such as your device type, browser, approximate location derived from your IP address, and the pages you view. This helps us keep the site secure and understand how it is used.

Enquiries and contact

When you complete an enquiry form, email us, or message us, we collect the details you provide, such as your name, organisation, email, phone number, and the content of your message.

Clients and partners

When we scope or deliver a research programme, we process contact and project information for the people we work with at institutions, companies and laboratories, together with the records needed to coordinate and account for that work.

Portal users

Our secure client and team portal collects the account details needed to authenticate you and to show you the resources, projects and documents relevant to your role.

Job applicants

When you apply for a role or send your CV, we process the information in your application for recruitment purposes.

We do not collect more personal data than we need, and we do not knowingly collect data from children under 18.

How we use personal data

• To respond to your enquiries and provide the information or quote you ask for.
• To scope, coordinate, deliver and account for research programmes and services.
• To operate and secure the client and team portal, including authentication.
• To assess job applications and manage recruitment.
• To improve our website, services and communications.
• To send you updates or materials you have asked to receive. You can opt out at any time.
• To comply with legal, regulatory and record-keeping obligations.

Cookies

Our website uses a small number of cookies and similar technologies, including those needed to keep the portal login secure. You can control cookies through your browser and learn more on our Cookie Preferences page.

Disclosure to third parties

We do not sell your personal data. We may share it with:

• Service providers who help us operate, such as website hosting, database and authentication, email, and form processing providers. They may only use the data to provide services to us.
• Research and delivery partners where necessary to carry out a programme you or your organisation has engaged us for.
• Authorities where we are required to by law, regulation, or valid legal process.
• A successor entity in the event of a reorganisation, merger or transfer of the business, subject to this policy.

Storage, security and retention

We apply reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Some of our service providers may store or process data outside Malaysia; where that happens, we take steps intended to keep your data protected to a standard consistent with the PDPA. We keep personal data only for as long as necessary for the purposes above or as required by law, after which it is deleted or anonymised.

Your rights

Subject to the PDPA, you may request to:

• access the personal data we hold about you;
• correct data that is inaccurate or incomplete;
• withdraw consent to, or limit, our processing of your data; and
• ask us to stop using your data for direct marketing.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Changes to this policy

We may update this policy from time to time. The current version is always posted on this page with its effective date. Material changes will be highlighted where appropriate.

How to contact us

For any privacy question or request, contact us at info@primanexus.com.my, or write to Prima Nexus Sdn Bhd, 28-1B, Jalan Puteri 1/2, Bandar Puteri Puchong, 47100 Puchong, Selangor, Malaysia.